Start with the booking itself
- Arrival and departure dates and expected times.
- Dog or dogs included in the stay.
- Owner contact details and local emergency contact.
- Planned designated room.
- Any other dogs expected to overlap.
- Trial or familiarisation status.
Confirm the standing dog record
Ask the owner to review rather than retype information that should already live on the dog profile: microchip details, normal vet, relevant insurance, diet, medical and behavioural history, exercise restrictions, vaccination evidence and parasite treatment information. Highlight fields that have changed since the previous stay.
Collect stay-specific instructions separately
A dog’s normal profile might say breakfast is usually at 8am, while this particular stay includes a temporary medication schedule or recovery restriction. Store those temporary instructions with the booking so they do not permanently overwrite the dog’s normal routine.
Link consent instead of burying it in terms
Where written consent is needed for mixing, room sharing, exercise or crate arrangements, use clear questions that can be preserved with the stay. A general terms-and-conditions acceptance is not a substitute for recording specific operational choices.
Add a pre-arrival completeness check
The booking should have a visible status for missing vaccination evidence, incomplete consent, trial requirement, expired contact details or unresolved health information. Resolve those items before the owner is standing at the door with luggage in the car.
Keep commercial terms distinct from welfare records
Price, deposit and cancellation terms are important business information, but do not let them crowd out the welfare and licence-related information the care team needs. A clear system can show the commercial booking summary and the care record side by side without mixing them into one unreadable form.
BoardingReady helps organise records and evidence. It does not provide legal advice or guarantee licence compliance. Check the conditions on your licence and current local authority requirements.

